'digital divide': the exclusion of particular social groups from internet and other digital technologies, in particular, the apparent exclusion of the 'senior' age group


focus on 'exclusion' other than for economic reasons


from the theoretical field:


sense of community membership important


community as a space in which to 'perform' 'identity'


they want to explore a community to see how it works, this suggests an ethnographic study:


extended


variety of methods of data collection including:


observation


interviews (generally unstructured)


naturalistic (intervention minimised)


emphasises the specificity of the case


ethnography generally contributes to knowledge by the accumulaiton of case studies and the development of theory

from: exploratorydesign

to: Ito et al 2